TERMS AND CONDITIONS

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Dear User: the website www.suenoimperial.com.co (hereinafter the Website) is a brand owned by CI SUEÑO IMPERIAL LINEA HOGAR SAS, a marketer of textile and bedding products.
CI SUEÑO IMPERIAL LINEA HOGAR SAS, asks the User of this page to carefully and carefully read these TERMS AND CONDITIONS and the privacy policy of this Website, before beginning its exploration or use. If the User does not agree with these TERMS AND CONDITIONS or with any provision of the Privacy Policy, we suggest that they refrain from accessing or browsing the Website.

A.- GENERALITIES
The following Terms and Conditions regulate the relationship between:
(1) CI SUEÑO IMPERIAL LINEA HOGAR SAS, in Colombia and/or any of its subsidiaries and/or affiliates (hereinafter “CI SUEÑO IMPERIAL LINEA HOGAR SAS”); Y
(2) THE USER: Any person who, in any way, enters the Website of CI SUEÑO IMPERIAL LINEA HOGAR SAS, www.suenoimperial.com.co (hereinafter the "Website"), browses it and/or buy products published there (hereinafter the "User").
These Terms and Conditions regulate the relationship between CI SUEÑO IMPERIAL LINEA HOGAR SAS and the User and replace any other prior agreement and/or contract, whether written or verbal, entered into between them concerning the use of and navigation on the Website, including the purchase of products published in it.
Any query, doubt or comment regarding these Terms and Conditions will be communicated by the User to CI SUEÑO  IMPERIAL LINEA HOGAR SAS through the email servicecliente@suenoimperial.com.co

B.- ACCEPTANCE OF THE TERMS AND CONDITIONS

The User, when accessing the Website, does so under their full responsibility and fully and unreservedly accepts the content of the terms and conditions of use of the Website.

If you do not agree with them, the User will leave the Website immediately.

C.- MODIFICATION OF THE TERMS AND CONDITIONS

CI SUEÑO  IMPERIAL LINEA HOGAR SAS, may modify (add, delete and/or vary), partially or totally, in any way and at any time, these Terms and Conditions when at its discretion it considers it necessary.
Any change to these Terms and Conditions will be notified to the User via email, directly through the Website, Twitter, Facebook, Instagram and/or any other written means, whether electronic or not.
It is the responsibility of the User to review and analyze any modification made to the Terms and Conditions.

If the User does not agree with the modifications to the Terms and Conditions, he will leave the Website immediately. The entry, navigation, download, registration and/or use, in any way, of the Website, by the User, after the modification(s) have been made, will mean the tacit acceptance by the User of the Terms and Conditions and their modification(s).

D.- AGE OF MAJORITY AND CAPACITY

The User, by accepting these Terms and Conditions, declares and confirms that he is of legal age in accordance with current laws and that he is capable and does not have any impediment and/or condition that affects his will and/or consent. Any purchase made within the Website by a User who turns out to be a minor or incapable, will be understood as made by a person with the capacity to represent him, whether they are his parents, guardians and/or curators.
Any breach of what is established here will not be cause for the cancellation of the purchases made by said User on the Website. Said User will be responsible for indemnifying and keeping CI SUEÑO IMPERIAL LINEA HOGAR SAS harmless with respect to any process, action, claim and/or investigation arising from the User's breach of his declaration of legal age and capacity.

E.- REGISTRATION

To browse the Website it is not necessary to register or create a user account; however, to make use of certain functions of the same, the User will be required to register and create a user account.
Once the registration has been made, to guarantee the good and adequate use of the Website, the User must comply with the following:

- Provide and enter all requested data truthfully and completely.
- Keep your data updated, being responsible for any adverse result that may arise from not doing so.
- Be responsible for any activity that is carried out under your registration
- Maintain the confidentiality of your password and be responsible for it. CI SUEÑO IMPERIAL LINEA HOGAR SAS, will never ask a User for their password, except for the User to enter their account.
- Do not sell, rent, pledge or in any other way transfer, temporarily or permanently, the ownership of your User account without the prior written consent of CI SUEÑO IMPERIAL LINEA HOGAR SAS,
- Do not use offensive, profanity and/or vulgar words when creating your user account. Additionally, the User undertakes not to include in their username any name or word that is protected by Intellectual Property rights, unless they are the owners of said rights.
- Not abuse, harass, threaten or intimidate other users of the Website either through chats, forums, blogs or any other participation space.
- Do not use the Website as a means to develop illegal or unauthorized activities in the country.
- Be solely responsible for their conduct and for the content of texts, graphics, photos, videos or any other type of information that they make use of or include on the Website.
- Refrain from sending unwanted email (SPAM) to other users of this Website, as well as transmitting viruses or any code of a destructive nature.
CI SUEÑO  IMPERIAL LINEA HOGAR SAS, will not be responsible for the breach by the User of the above rules, and the user will keep CI SUEÑO IMPERIAL LINEA HOGAR SAS, harmless for all reasons in case of violation of the same. In addition, CI SUEÑO  IMPERIAL LINEA HOGAR SAS, reserves the right to take the actions it deems pertinent against said User in order to claim for damages arising from such breach.
In said registration, data such as name and surname will be requested; email; Date of Birth; physical address; telephone and cell number; and password. To make use of the purchase options for products published by CI SUEÑO IMPERIAL LINEA HOGAR SAS, and/or the corresponding payment processor may request data on the User's credit card.
CI SUEÑO IMPERIAL LINEA HOGAR SAS reserves the right to suspend the User's account when CI SUEÑO IMPERIAL LINEA HOGAR SAS verifies by any means that the username subscribed by the User is contrary to the provisions of these Terms and Conditions. The suspension of the User's account will last until the User changes his username to one permitted according to the Terms and Conditions.
The User is responsible for all the activity that is carried out through his account. In the event that the User considers that his account has been used by an unauthorized third party, he will notify CI SUEÑO IMPERIAL LINEA HOGAR SAS, as soon as he becomes aware of said act. CI SUEÑO IMPERIAL LINEA HOGAR SAS will not be responsible for any unauthorized use of the User's account.

F.- CLOSURE OF ACCOUNT

The User shall have the right to close his account at any time and for any reason.
CI SUEÑO IMPERIAL LINEA HOGAR SAS, reserves the right to close the account of any User who is suspected, at the free discretion of CI SUEÑO IMPERIAL LINEA HOGAR SAS, of having contravened the provisions of the Terms and Conditions and/or the laws of the country of purchase.

G.- PURCHASE OF PRODUCTS

CI SUEÑO IMPERIAL LINEA HOGAR SAS guarantees that the products offered through the Website are original and that they comply with the specifications announced on the portal.
The User who chooses to buy one or more products published on the Website, must comply with the payment of the value of the CI SUEÑO IMPERIAL LINEA HOGAR SAS, acknowledging that they are entering into a valid legal contract with CI SUEÑO IMPERIAL LINEA HOGAR SAS, regulated by these Terms and Conditions.
The User acknowledges that he has fully read the description of the product on the Website before purchasing it and that he accepts its condition and specifications at the time of doing so.
CI SUEÑO IMPERIAL LINEA HOGAR SAS, reserves the right to modify the price and the specifications and descriptions of the products published on its Website at any time and without prior notice. Likewise, CI SUEÑO IMPERIAL LINEA HOGAR SAS reserves the right to discontinue a product. These discretionary acts of CI SUEÑO IMPERIAL LINEA HOGAR SAS, will not generate any responsibility for CI SUEÑO IMPERIAL LINEA HOGAR SAS
If the User had paid for a product and CI SUEÑO IMPERIAL LINEA HOGAR SAS were to modify its specifications and/or discontinue its sale, CI SUEÑO IMPERIAL LINEA HOGAR SAS will notify the User, with the User having the option to choose between: a) the return of your money b) that you be granted a credit note for the purchase of other CI SUEÑO IMPERIAL LINEA HOGAR SAS products and c) continue with the purchase with the new specifications of the product.
CI SUEÑO IMPERIAL LINEA HOGAR SAS reserves, at its sole discretion, the right to cancel orders placed on the Website by a User, as well as to limit the number of products that can be purchased by a User. In such an event, CI SUEÑO IMPERIAL LINEA HOGAR SAS will notify the User, returning to the User the sums paid for the product(s) that are canceled from the order.
CI SUEÑO IMPERIAL LINEA HOGAR SAS, maintains a limited inventory of products, so its existence could be exhausted at any given time. If this happens after a sale where the product has not been delivered, the User will have the option to choose between 1) the return
of your money; 2) to be granted a credit note for the purchase of other CI SUEÑO IMPERIAL LINEA HOGAR SAS products; or 3) wait for the product to become available.
The User acknowledges and accepts that the images of the products published on the Website may show the products differently from their physical version due to the configuration of the equipment used to display the Website, including brightness, contrast, resolution or quality. This will not be cause for the cancellation of the purchase of a product.
For such purchases, please contact CI SUEÑO IMPERIAL LINEA HOGAR SAS, at email servicioscliente@suenoimperial.com.co
The User acknowledges and accepts that the purchases made on the Website will generate those taxes established by the legislation of the country where the purchase is made, being the User's obligation to pay them.

H.- ANTI-FRAUD VERIFICATION

The customer's purchase may be deferred for anti-fraud check. It can also be suspended for a longer time for a more rigorous investigation, to prevent fraudulent transactions.

I.- DELIVERY OF PRODUCTS

The products will not be delivered to the User until CI SUEÑO IMPERIAL LINEA HOGAR SAS receives the effective payment for them.
CI SUEÑO IMPERIAL LINEA HOGAR SAS, reserves the right to deliver the products within a period of ten (10) business days following effective payment thereof. This period is only indicative, CI SUEÑO IMPERIAL LINEA HOGAR SAS will do everything possible to meet this delivery time, however, it is not responsible for any delay.
The product will be shipped using the carrier chosen by CI SUEÑO IMPERIAL LINEA HOGAR SAS
CI SUEÑO IMPERIAL LINEA HOGAR SAS reserves the right to charge for the delivery service of the products in accordance with the current rates for said service, which will be informed at the time of purchase and will be accepted by the User when making the payment. The transport of the product to be delivered is done through a third party that is not part of CI SUEÑO IMPERIAL LINEA HOGAR SAS, which is why CI SUEÑO IMPERIAL LINEA HOGAR SAS is not responsible for loss or damage in shipment.
CI SUEÑO IMPERIAL LINEA HOGAR SAS will deliver to the address registered for the shipment, if the USER changes address after accepting the purchase, CI SUEÑO IMPERIAL LINEA HOGAR SAS reserves the right to charge the additional cost incurred by the company for having made that change.
CI SUEÑO IMPERIAL LINEA HOGAR SAS reserves the right to cancel your order in the following cases:
1. When the delivery address is a freight or shipping agent
2. When a purchase of large amounts is made, different from the usual ones sent to the address registered by the User
3. When the purchase is unusually large
If at the time of delivery, it is rejected or not received for any reason, the responsibility for loss or damage to the product will be the responsibility of the User and the User will bear the additional costs that are caused by the rejection or non-delivery of the product. such as storage and new delivery.

J.- LIMITATION OF LIABILITY

In case of any controversy, lawsuit, action, process, complaint and/or claim of any kind against CI SUEÑO IMPERIAL LINEA HOGAR SAS, its subsidiaries and/or affiliates, employees, shareholders, insurers and/or lawyers that arise or may arising from the purchase of products on its Website, the alleged liability will always be limited to the price of the product actually paid by the User.

K.- INTELLECTUAL PROPERTY

The brand, design, logo, name and source code contained on the Website are the property of CI SUEÑO IMPERIAL LINEA HOGAR SAS, which holds the rights to the brand and the exclusive distribution of its products. CI IMPERIAL DREAM HOME LINE SAS 
No User may use the CI SUEÑO IMPERIAL LINEA HOGAR SAS brand without the prior express written authorization of CI SUEÑO IMPERIAL LINEA HOGAR SAS.
The acceptance of these Terms and Conditions and/or the use of the Website do not imply the tacit and/or express transfer or assignment of the brand.
CI SUEÑO IMPERIAL LINEA HOGAR SAS and/or the other brands contained in the Website.

L.- WAIVER OF LIABILITY

CI SUEÑO IMPERIAL LINEA HOGAR SAS does not guarantee continuous access to the Website or its proper functioning.
The User expressly acknowledges and accepts that CI SUEÑO IMPERIAL LINEA HOGAR SAS is an Internet business, affected by various external factors and beyond the control of CI SUEÑO IMPERIAL LINEA HOGAR SAS, CI SUEÑO IMPERIAL LINEA HOGAR SAS is not responsible for any eventuality and/or negative consequence arising from browsing and/or using the Website in any way.
CI SUEÑO IMPERIAL LINEA HOGAR SAS is not responsible for any loss of money or real or presumed damage to the reputation of any User and/or third party who uses or does not use the Website.

M.- HEADINGS

The legends that appear in the respective headings of the clauses of these Terms and Conditions have been inserted for the convenience and easy reference of the reader and they will not have any relevance in the interpretation of the content of the aforementioned clauses.

N.- EFFECT OF ALLOWING BREACHES

The fact that CI SUEÑO IMPERIAL LINEA HOGAR SAS allows, once or several times, that a User fails to comply with its obligations or fulfills them imperfectly or in a manner different from that agreed or does not insist on the exact fulfillment of such obligations or does not exercise the rights in a timely manner contractual or legal that correspond to it, will not be considered or equivalent to a modification of these Terms and Conditions, nor will it prevent in any case so that CI SUEÑO IMPERIAL LINEA HOGAR SAS in the future, insists on the faithful and specific fulfillment of the obligations that are borne by the User or exercise the conventional or legal rights of which he is the owner.
Each User must report any violation of the Conditions of Use of the Website by other Users, of which they are aware, for which they will send an email to servicioscliente@suenoimperial.com.co so that CI SUEÑO IMPERIAL LINEA HOGAR SAS take the measures that are within its reach with respect to the Website.

O.- EFFECTS OF NULL STIPULATION

It is agreed that, if any of the stipulations of these Terms and Conditions are null according to the laws of the country, such nullity will not invalidate them in their entirety, but rather they will be interpreted as if they did not include the null stipulation or stipulations, and the rights and obligations of ALMACENES TELARY HOME SAS and the User will be interpreted and observed in the manner in which the law proceeds.

Q.- APPLICABLE LAW AND DISPUTE RESOLUTION

These Terms and Conditions are governed by and will be interpreted in accordance with the laws of Colombia. Any controversy that arises from them will be submitted to the jurisdiction, after a mediation attempt in accordance with the regulations for it.

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RETURN POLICY

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The following return policy only applies to purchases made through www.suenoimperial.com.co

Purchases made in physical stores cannot be exchanged by this means and will have to be managed directly at our face-to-face points of sale.

Purchases made in supermarkets or in stores of other authorized distributors can only be returned or exchanged directly by contacting the original seller.

If you wish to make a change, return or guarantee request for any of our products purchased online, you can do so in two ways:

In our imperial dream store located in the city of Bucaramanga
Through our website www.suenoimperial.com.co
Keep in mind that CI SUEÑO IMPERIAL LINEA HOGAR SAS reserves the right to accept changes, returns or guarantees after analyzing the product. Verifying the condition of the garment in the aforementioned conditions.

Conditions to make an exchange or return:

It is mandatory to present your invoice or order number, informing the registered ID number.
Products that are in promotion or with discount HAVE NO CHANGE.
In order for your request to be approved, it is required that the product(s) to be exchanged or returned are in the same conditions and characteristics in which they have been received, in Consequently, the product(s) must:
Have the tags and labels still on and in the original packaging.
It must not be worn or washed.
It must not be modified or altered from its original state.
RETURNS:

Money refunds only apply when exercising the right of withdrawal for purchases made through the Virtual Store (Online), and in the events and conditions provided for in Law 1480 of 2011 Article 47, provided that it is exercised during the five (5 ) business days following the date of purchase.

In accordance with numeral 7 of article 47 of Law 1480, goods for personal use are exempt from the right of withdrawal.

In the event that the aforementioned requirements are met, CI SUEÑO IMPERIAL LINEA HOGAR SAS will refund the total amount you paid for the garments, this payment does not include transportation costs, which must be assumed by the buyer, without make discounts or withholdings. The return will be made within a maximum period of (30) calendar days, through one of the following ways:

Electronic Transfer: Within (20) business days after receiving the product.
Payment reversal: (30) business days after receiving the product. It is made to the same account or credit card, from which the purchase was made.
Bank account consignment: A bank consignment will be made in the name of the client.
Keep in mind that the shipping costs to return your products and exercise your right of withdrawal are your responsibility.

PAYMENT REVERSAL

The law provides that in sales made through electronic commerce mechanisms and/or online sales, when a credit card, debit card or any other means of electronic payment has been used to make the payment, the participants in the payment process must reverse the payments at the request of the consumer when:

The purchase corresponds to an unsolicited transaction.
The purchased product has not been received within the time informed in the delivery policy.
The product delivered does not correspond to what was requested or is defective.
If any of the above grounds are met, to proceed with the payment reversal within the following five (5) business days, the consumer must return the product, when appropriate, and notify the issuer of the electronic payment method of the claim. used to make the purchase, which, together with the other participants in the payment process, will proceed to reverse the transaction to the buyer, once the merchandise has been received back.

CHANGES

To make a change in CI SUEÑO IMPERIAL LINEA HOGAR SAS you have a period of 15 calendar days after the purchase is made.

The change must be made for a product of equal or greater value (a money charge will be made for the difference in value). If the change is made for a product of lesser value, the difference in money will not be refunded.

All changes are subject to inventory availability.

Keep in mind that the transport costs for the first change due to size or color are paid by us. If you are going to make a second change, you will have to bear the transport costs.

GUARANTEE:

At CI SUEÑO IMPERIAL LINEA HOGAR SAS we produce and market products with excellent quality standards, therefore, they are fully guaranteed. Customers should read the use and washing instructions and the use and care labels very well.

However, if the garment were to have quality defects despite its proper use, during the validity of the guarantee, or if it arrived imperfect, the procedure will be as follows:

The products are guaranteed for 30 days from the date of invoice of the product.

The approval response to the guarantee will be subject to the result of the technical evaluation carried out by CI SUEÑO IMPERIAL LINEA HOGAR SAS
You must bear in mind that a product does not have a guarantee if:

The detailed instructions on the label have not been followed.
The garment had contact with products with chemicals, detergents or bleaches that generate discoloration of the fabrics.
The instructions given on the labels for the correct care of the product have not been followed.
The damage or failure is the product of incorrect use of the product.
The product was altered, violated or modified by the customer.
The damage or failure is the product of normal wear and tear of the product.
In the event that the garment admits repair, it will be repaired, if not, it will be changed. If the fault is repeated, at the consumer's choice, the change will be made. If the same reference is not available, the customer may choose one of the same kind and/or similar characteristics, or request that the value of the defective garment be recorded as a credit balance (credit note) which will be applied in a next purchase.

The credit note will be valid for six (1) months from the date on which it is made.

CI SUEÑO IMPERIAL LINEA HOGAR SAS reserves the right to accept garments after analyzing the product. The garment must be delivered in good hygienic conditions, clean and dry.

When the damage comes from misuse of the product by the consumer, or the consumer does not follow or has followed the instructions for use of the product, no guarantee will be given.

Money will only be refunded when there is a guarantee in the second instance.

Transportation costs in cases where the guarantee is accepted are borne by CI SUEÑO IMPERIAL LINEA HOGAR SAS. If your request is not approved, you must pay the shipping costs for us to send your garment back.

HOW TO MAKE AN EXCHANGE OR A RETURN OR WARRANTY REQUEST

IMERIAL DREAM stores in Colombia:

You must present the purchase invoice where the customer's purchase data appears. If you were given a gift, please present the gift certificate or ID of the person who made the purchase so we can look for the invoice document.

It is necessary to have the invoice to be able to make the change for the purchase value, since the prices could vary at the time of making the change and in this way we could only make the credit for the value that registers us at the current date, so be it. less than what you paid.

Online store:

To manage your request, you must write to us through our contact channels and request your exchange, return or guarantee so that we can contact you and manage the collection of the garment(s) with our carrier or coordinate with you so that send the garments, according to the case.

Address for Money Returns, Guarantees and Changes

To return your products you must send them with the following label:

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CI IMPERIAL DREAM HOME LINE SAS

Exchange or Return Service Online Store

Address: Cr 10 # 33 - 47

Bucaramanga - Colombia

Tel: (607) 6842596 

 

Remember to include the original invoice and mark the package as above to avoid delays in processing.

Once we receive your order and verify that it is eligible to be returned, exchanged or guaranteed, we will contact you to notify you if it was approved or denied.

If the product does not meet the specifications given to make the change, money back or guarantee, you will be informed via email of the reason why your request was not received and the product will be sent again to the delivery address. initial.

It is important to bear in mind that in this case the return shipping cost will be borne by you.

If it has been approved, we will proceed to make the change, guarantee or refund within a maximum period of 15 calendar days.

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PROCESSING OF PERSONAL DATA

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We receive, collect, and store any information you enter on our website or otherwise provide to us. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login details, email address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to navigate away from the page. We also collect personally identifiable information (including names, email, password, communications), payment details (including credit card information), comments, suggestions, product reviews, recommendations, and personal profile.

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When you make a transaction on our website, as part of the process, we collect personal information that you provide us, such as your name, physical address and email address. Your personal information will be used only for the specific reasons indicated above.

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We collect such personal and non-personal information for the following purposes: 

 

1. To provide and operate the Services; 

2. To provide our users with ongoing customer and technical support; 

3. To be able to contact our visitors and users with general and personalized notices related to the service and promotional messages; 

4. To create aggregate statistical data and other aggregated or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;

5. To comply with applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. . PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you about your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or money owed, to solicit your opinions through surveys or questionnaires, to send updates about our company, or as necessary to contact you. to enforce our User Agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may communicate with you by email, telephone, text messages and postal mail.

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If you do not want us to process your data, please contact us at [your email] or send us an email to: [your physical postal address].

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after their publication on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose the information.

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If you wish to: access, correct, modify or delete any personal information we have about you, you are invited to contact us at [your email] or send us an email at: [your physical mailing address].